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Return to shopRefund and Returns Policy
- 🚚 Delivery Policy
At Gonhia, we are committed to delivering your orders quickly and safely.
Delivery Time:
Inside Dhaka: Within 2–3 working days.
Outside Dhaka: Within 3–7 working days.
Delivery Charge:
Inside Dhaka: 60 BDT.
Outside Dhaka: 120 BDT (courier charges apply).
Once your order is confirmed, our team will contact you via phone call or SMS.
We use trusted courier services to ensure safe and reliable delivery.
- 🔄 Return & Replacement Policy
Your satisfaction is our priority. If for any reason you need to return or replace a product, please follow the guidelines below:
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Return requests must be made within 3 days of receiving the product.
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Products can be returned/replaced if:
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You received the wrong item.
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The product was damaged during delivery.
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The product is defective or not functioning properly.
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Returned items must be in their original packaging, with tags and invoice included.
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Used, damaged, or altered products will not be accepted.
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After approval of the return request, you may choose to receive a replacement product or a refund (subject to conditions).
- 📞 Customer Support
For any delivery or return-related issues, please contact our support team:
👉 Email: service@gonhia.shop
👉 Phone: +8801XXXXXXX